Dereva wa Mabasi Yaendayo kwa Haraka (BRT Drivers) – 200 Posts at Mofat Transport & Logistics, Dar es Salaam September 2026
Mofat Transport and Logistics is a transportation and logistics operator in Tanzania, engaged in providing public transit solutions including Bus Rapid Transit (BRT) operational services in Dar es Salaam.
Job Summary
The BRT Bus Driver is responsible for operating Bus Rapid Transit (BRT) vehicles safely, attentively, and efficiently along designated urban transit corridors. The role ensures passenger safety, strictly adheres to bus schedules and traffic regulations, and delivers courteous customer service.
Duties & Responsibilities
- Safe Vehicle Operation: Drive BRT buses safely, smoothly, and in strict compliance with speed limits, BRT lane rules, and national road safety regulations.
- Passenger Safety & Support: Ensure orderly boarding and alighting of passengers, prioritizing safety, comfort, and special assistance for elderly or disabled passengers.
- Route & Timetable Adherence: Maintain scheduled arrival and departure times across assigned stations and terminals.
- Pre- & Post-Trip Inspections: Conduct routine daily checks of the vehicle (brakes, tires, fluids, indicators) before departing and after shifts.
- Incident & Defect Reporting: Immediately report mechanical faults, accidents, road obstructions, or safety incidents to control room supervisors.
- Customer Care: Interact with passengers professionally, maintain a welcoming environment, and assist with general inquiries.
Qualifications & Requirements
- Education: Primary Education Certificate, Form IV (CSEE), or Form VI (ACSEE) from a recognized school.
- Driving License: Valid Class C Driving License certified by the Tanzania Police Force.
- Professional Certification: Passenger Service Vehicle (PSV) Driving Certificate from NIT (National Institute of Transport) or VETA.
- Experience: Minimum of 3 years of verifiable driving experience handling passenger buses or heavy vehicles.
- Key Skills: Strong knowledge of Tanzanian traffic laws, basic mechanical troubleshooting, excellent road awareness, and strong customer service skills.
How to Apply
Applications can be submitted online through the official portal: web.mofat.co.tz/careers
Passenger Service Officer – 160 Posts at Mofat Transport & Logistics, Dar es Salaam September 2026
About the Organization
Mofat Transport and Logistics is a leading transportation and logistics operator in Tanzania. The company provides public transit and supply chain solutions, including Bus Rapid Transit (BRT) operational services across major transit corridors in Dar es Salaam.
Job Summary
The Passenger Service Officer is responsible for delivering safe, courteous, and efficient customer service to commuters across BRT stations, terminals, and buses.
This role plays a vital part in managing station operations, assisting passengers with boarding and ticketing, resolving customer inquiries, maintaining order, and responding effectively to delays or emergencies to ensure a smooth transit experience.
Key Duties & Responsibilities
- Customer Welcome & Guidance: Greet passengers at stations, terminals, and on buses in a friendly, professional manner.
- Special Assistance: Assist elderly passengers, children, persons with disabilities, and travelers needing extra support during boarding and alighting.
- Service Information: Provide accurate, up-to-date guidance on routes, timetables, fares, connections, and bus transfers.
- Ticketing & Fare Support: Help passengers navigate ticketing machines, smart cards, and digital payment systems while supporting fare compliance.
- Crowd & Queue Management: Manage passenger queues to maintain safety, platform order, and organized boarding/alighting flow.
- Query & Complaint Handling: Address passenger concerns, inquiries, and complaints with empathy, patience, and professionalism.
- Incident Reporting: Document and log incidents, lost-and-found items, safety breaches, or passenger misconduct to supervisors.
- Station Environment: Maintain cleanliness, safety, and a welcoming environment within assigned station platforms and terminal areas.
- Reporting: Prepare daily activity logs and report feedback, operational challenges, or safety observations to management.
Qualifications & Requirements
- Education: Certificate, Diploma, or Bachelor’s Degree in Customer Service, Transport & Logistics, Business Administration, Public Relations, Hospitality, or a related field from a recognized institution.
- Skills & Attributes:
- Excellent interpersonal and communication skills.
- Strong problem-solving ability and emotional intelligence when handling public inquiries.
- High level of patience, integrity, and customer-first mindset.
- Ability to work effectively under pressure in high-density public transport environments.
How to Apply
Applications can be submitted directly through the official portal: web.mofat.co.tz/careers