At Vodafone, we’re not just shaping the future of connectivity for our customers—we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career while finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role purpose:
• To ensure and support all internal divisions in the effective performance of their operational processes related to M-Pesa products and services.
Key accountabilities and decision ownership:
• Work with IT, Vodafone, and other M-Pesa teams to support upgrades, M-Pesa configuration changes, change requests, and incidents.
• Perform M-Pesa product operations and processes, including reconciliation with 3rd parties and performing operational reports to support finance, sales, distribution, and customer service teams.
• Able to design M-Pesa product solutions as per business requirements for implementation.
• Support the Legal and Regulatory Division, implement AML and compliance controls and monitoring, and perform data clean-up and reconciliations.
• Support the Sales and Distribution Divisions, managing the sales activation process for distribution and business customers on the M-Pesa systems.
• Monitor SLA on issue resolution as per our internal procedure and regulator guidelines.
Core competencies, knowledge and experience
• Strong analytical skills—able to assess M-Pesa system issues with quick resolution.
• Meticulous attention to M-Pesa product design.
• Able to work with speed and a high level of accuracy towards M-Pesa configurations and tight deadlines.
• Impeccable ethical standards and conduct.
• Customer-focused—passionate about delivery of results to internal and external customers
Must have technical/professional qualifications:
• 3+ years of industry or functional experience.
• Good communication skills with fluency in English & Kiswahili.
• IT background.
• Build and maintain relationships with key stakeholders in the value chain.
• Troubleshooting skills—identify issues, root cause, recommend, or implement solutions.
• Project knowledge and experience would be advantageous.
Key performance indicators:
• Accurate and timely implementation of new M-Pesa changes such as tariff changes and fixes of raised issues.
• Support daily M-Pesa operations—delivery of results and SLAs.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply, as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology, we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet while helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
How to Apply:
Job type: full-time job To submit your application, please follow the link provided below.
