The Booking and Scheduling Officer will ensure the effective and efficient booking and scheduling of valuation and tracker fitment services while maintaining high standards of customer service and operational coordination.
Key Duties and Responsibilities
- Capture and schedule all valuation orders, tracker fitment orders, and de-installation orders.
- Liaise with IT Support in the event of system failures or technical challenges.
- Coordinate with valuers and technical teams regarding field assignments.
- Prepare and process valuation and tracking job cards for submission to the technical team.
- Provide customers with consistent and timely updates on the status of their bookings.
- Ensure adherence to company procedures and established service standards.
- Follow up on pending or exceptional cases to ensure timely resolution and closure.
- Liaise with the Accounts Department on invoicing and fee collection matters.
Education, Competencies, and Skills
Applicants should possess the following qualifications and competencies:
- A degree or diploma in a relevant Arts or Science field.
- Strong teamwork and collaboration skills.
- Excellent organisational, management, and interpersonal skills.
- Good decision-making and problem-solving abilities.
- Integrity and reliability.
- Excellent customer service and communication skills.
Non-Discrimination Policy
Eezy Group does not discriminate on the basis of race, colour, religion or creed, gender, gender expression, age, national origin or ancestry, disability, marital status, or sexual orientation in its activities and operations.
These activities include, but are not limited to, recruitment and termination of staff, selection of volunteers and vendors, and the provision of services.
The organisation is committed to providing an inclusive and welcoming environment for its staff, clients, volunteers, subcontractors, and vendors.
Consent to Personal Data Processing
By applying for this position, applicants consent to the processing of their personal data by Eezy Group. The information may be retained for future consideration in the event of another job opening.
Application Instructions
Interested and qualified candidates should submit the following documents by email:
- Cover letter.
- Curriculum Vitae (CV).
Application Email: recruitmenttz@eezygroup.net
Email Subject: Booking and Scheduling Officer
Applicants should use the advertised job title as the email subject.
Important Note: Only shortlisted candidates will be contacted for an interview
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