Equity Bank Tanzania Limited (EBTL) is part of the Equity Group, a financial services group providing banking and related financial services across African markets. The bank serves individuals, businesses, and institutions through a range of financial products and services.
The Performance, Benefits & Insight Manager will support the bank’s Business Excellence function by measuring transformation outcomes, monitoring business performance, identifying financial improvement opportunities, and providing evidence-based insights to support executive decision-making.
Job Overview
Equity Bank Tanzania Limited is seeking a results-oriented Performance, Benefits & Insight Manager to establish and maintain the performance measurement framework for its Business Excellence function.
The successful candidate will develop transformation dashboards, track benefits realization, define productivity metrics, identify revenue leakage, and prepare executive performance reports.
The role focuses on converting institutional data into credible, actionable insights that guide management decisions. The successful candidate will establish performance baselines, define measurement methodologies, track financial and operational benefits, and distinguish between reported benefits and outcomes supported by verifiable evidence.
The position also requires the ability to develop reliable management information from fragmented or immature data sources and defend analytical methodologies and findings when challenged by senior stakeholders.
Key Duties and Responsibilities
1. Performance Measurement and KPI Architecture
- Design and maintain the institution’s key performance indicator (KPI) framework, defining what is measured, how performance is assessed, and the standards applied across strategic and operational activities.
- Track and analyze performance against the institutional Balanced Scorecard, covering financial, customer, internal process, and learning-and-growth perspectives.
- Develop and monitor productivity metrics suited to the branch banking environment.
- Ensure performance measures provide reliable information for operational improvement and strategic decision-making.
2. Benefits Realization and Value Capture
- Apply benefits realization methodologies by establishing baselines, agreeing on measurement approaches, and tracking performance variances during and after implementation.
- Identify revenue leakage and opportunities to capture additional business value.
- Develop cost-to-serve models and insights to support efficiency improvements, pricing decisions, and operating-model reviews.
- Validate business cases for organizational initiatives.
- Assess whether committed financial and operational outcomes have been achieved and provide evidence supporting reported benefits.
3. Dashboards and Executive Insight
- Design clear, accurate, and actionable performance dashboards for executive and non-technical audiences.
- Prepare evidence-based reports on transformation performance for executive management and governance stakeholders.
- Translate analytical findings into concise, decision-ready recommendations.
- Support voice-of-customer (VoC) and customer-experience (CX) intelligence through performance analysis and reporting.
- Communicate complex data findings in a manner that supports timely and informed management decisions.
4. Data Foundations and Integrity
- Develop management information and actionable insights from fragmented or low-maturity data sources.
- Establish transparent analytical methodologies and explain the assumptions and limitations underlying findings.
- Work within approved and secure IT and Finance data-access arrangements.
- Maintain data integrity, confidentiality, methodological transparency, and reliable documentation.
- Preserve appropriate records of analytical decisions and supporting evidence.
Qualifications and Requirements
1. Education
Applicants must possess:
- A bachelor’s degree in Statistics, Economics, Finance, Data Science, Mathematics, Data Analytics, Industrial Engineering, Accounting, or another quantitatively oriented field.
- A postgraduate qualification is an added advantage but is not mandatory where the candidate demonstrates strong analytical capabilities and results.
2. Professional Qualifications and Technical Skills
Candidates should demonstrate the following:
- Advanced, verified proficiency in at least one business intelligence (BI) tool, such as Microsoft Power BI, Tableau, or an equivalent platform.
- Knowledge of SQL is a significant advantage, particularly for extracting and analyzing data from core banking systems.
- A financial analysis or performance-management qualification, such as CIMA part-qualified, CFA Level I, or an equivalent credential, is advantageous.
- Lean Six Sigma Green Belt certification is an added advantage.
- Data-literacy certifications from organizations such as Google, Microsoft, or DAMA are acceptable supporting evidence of relevant skills.
3. Critical Competencies
The successful candidate should have strong capabilities in:
- Executive dashboard design and data visualization.
- Benefits realization, baseline establishment, measurement, and variance tracking.
- Revenue leakage identification and cost-to-serve modelling.
- Productivity metric design within a branch banking environment.
- Financial and operational modelling.
- KPI framework development and business-case validation.
- Translating analytical findings into concise, evidence-based executive recommendations.
- Data analysis, interpretation, and performance reporting.
4. Work Experience
Applicants must meet the following experience requirements:
- At least six years of experience in performance management, finance, analytics, strategy, or business transformation.
- Direct responsibility for measuring financial and operational outcomes.
- Experience building management information systems or reporting frameworks from the ground up.
Experience in banking or financial services is preferred. Candidates should understand the commercial drivers of banking, including deposits, lending, non-funded income (NFI), and cost-to-serve, rather than focusing exclusively on data architecture.
5. Behavioural and Professional Requirements
The role requires a high level of professional integrity, analytical independence, and resilience.
Candidates should demonstrate the ability to:
- Challenge assumptions respectfully and defend evidence-based conclusions.
- Maintain confidentiality, political neutrality, and appropriate stakeholder boundaries.
- Communicate findings concisely to executive audiences without sacrificing analytical depth.
- Distinguish verified facts from inferences and opinions.
- Document decisions and maintain clear audit trails.
- Remain composed when dealing with ambiguity, conflicting interpretations, and pressure from senior stakeholders.
- Recommend practical solutions when escalating problems.
- Maintain analytical rigour, credibility, and momentum in complex, multi-stakeholder environments.
- Uphold intellectual honesty and report what the data supports, even when findings differ from stakeholder expectations.
Employment Details
| Item | Details |
|---|---|
| Department | Operations |
| Employment type | Regular, Full-Time |
| Job level | Entry Level, as stated in the listing |
| Job shift | Day Job |
| Posting date | 26 October 2026 |
| Application deadline | Not specified |
How to Apply
Interested and qualified candidates should submit their applications through the official Equity Bank recruitment portal.
Applicants are advised to review the official vacancy page for the complete application instructions and any additional requirements before submitting their applications.
Application Deadline: Not stated in the supplied announcement. Check the official recruitment portal for the current status of the vacancy.
